Terms of sale
Terms of Sale
Order Acceptance
All purchases made on our website are subject to acceptance.
Once your order is completed, you will receive an email confirmation with the details of your purchase.
Product Information
We aim to provide accurate descriptions and images.
Small variations in color, size or design may occur depending on batches or screen settings.
Pricing
All prices are displayed in your local currency unless stated otherwise.
Prices may change at any moment, but the amount paid at checkout is final and will not be modified.
Payments
We accept Visa, Mastercard, PayPal and other secure payment methods.
All transactions are encrypted and processed through certified secure gateways.
Shipping & Delivery
Shipping times, costs and carriers are detailed in our Shipping Policy.
PetCleanse is not responsible for delays caused by carriers, customs or external factors.
Returns & Refunds
You may request a return or refund within 30 days of receiving your order.
Items must be unused, in perfect condition and in their original packaging.
Full details are available in our Return & Refund Policy.
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or solution as quickly as possible.
Customer Responsibilities
Customers must provide accurate billing and shipping information.
PetCleanse is not liable for lost packages resulting from incorrect addresses or incomplete information.
Customs & Import Fees
Some countries may apply customs or import charges.
These fees are the responsibility of the customer.
Liability
PetCleanse cannot be held responsible for improper product use, indirect damages or losses.
Our liability is limited to the purchase value of the product.
Policy Updates
We may update these Terms of Sale at any time.
Changes take effect as soon as they are published on this page.
Contact Us
For any questions regarding your order or our terms, please contact us at:
support@petclynn.com